Terms of Use

Version 0.3, for the testing period. These Terms have not yet been reviewed by a lawyer and will be updated before Luvlee opens to the public; you will be asked to accept the new version in the app.

1. About these Terms

1.1 Luvlee is an app and website that connects beauty service providers with people ("Luvlees") who receive a treatment free or at a discount in return for appearing in the provider's photos or videos. Luvlee is operated by Algy Pty Ltd (ABN 81 092 812 354), referred to as "we" or "us".

1.2 These Terms apply to everyone who uses Luvlee, including people browsing without an account. By creating an account you agree to them. Our Privacy Policy explains how we handle personal information.

1.3 You must be 18 or older to create an account. Luvlee is for use in Australia.

1.4 Luvlee is a place for providers and Luvlees to find each other. We are not a party to any treatment, and we do not provide beauty services ourselves.

2. Accounts and provider approval

2.1 Each account is either a provider account or a Luvlee account. The type is set when the account is created and cannot be changed.

2.2 The details you give us must be true and kept up to date. Keep your password private. You are responsible for what happens under your account.

2.3 Providers must apply before they can post listings. A provider gives their name, role, business details (and ABN, for a business), premises address, photos of the premises and photo ID. We review each application by hand and may approve or decline it. We may decline without giving reasons beyond those shown in the app.

2.4 Once a provider submits their application, their name, business name, role, ABN, provider type and premises address are locked. To change them, contact us.

2.5 Every account gives a mobile number. We may ask Luvlees to verify their number by text message before applying for or claiming a place, and allow one verified number per account.

3. How Luvlee works

3.1 Approved providers post listings. A listing describes the treatment, the offer (free, a dollar amount off, or a percentage off), the number of places and the last day to apply or claim. Listings may also show a Use by period of 14, 30 or 60 days.

3.2 A Luvlee applies for a place or, for some offers, claims one. A place is confirmed when the provider accepts an application, or when a claim is made.

3.3 When a place is confirmed, each side sees the other's contact details so they can arrange a time. Bookings are made directly between the provider and the Luvlee, outside the app.

3.4 Where a listing has a Use by period, each confirmed place has a Use by date: the provider's closing time on the last day of the period, counted from the day the place was confirmed. If that day is a day the provider is closed, it moves to their next open day. The provider can extend it. If nothing is recorded by the Use by date, the place lapses, and a lapsed place does not count against the Luvlee.

3.5 We may limit how many open applications or places a Luvlee holds at once, for example to 3, and to one in any category.

3.6 Either side can cancel a place. Please give as much notice as you can.

3.7 Luvlee opens state by state. Providers anywhere in Australia can apply, but can post listings only in a state that is open. People in a state that is not yet open can leave an email address to hear when it opens. We may pause Luvlee in a state: while it is paused, its listings are hidden, no new listings can be posted, and applications waiting for a decision are closed. Places already confirmed are not affected.

4. Provider obligations

4.1 Every offer must be true. A treatment listed as free must be free, and a discount must be off your usual price. The Australian Consumer Law prohibits misleading offers.

4.2 You must hold every licence, registration, qualification and insurance that the treatment requires, and perform it safely and with proper care.

4.3 You are responsible for the treatment you provide, for checking whether it is suitable for the Luvlee, and for telling them about any risks before you begin.

4.4 You may not list prescription-only treatments, including cosmetic injectables.

4.5 Keep your business details and, where the app asks for them, your opening hours up to date.

4.6 Use a Luvlee's contact details only to arrange the treatment and the content. Do not add them to marketing lists or share them.

5. Luvlee obligations and content

5.1 Apply only for treatments you intend to have. Attend the time you arrange, or cancel in the app as early as you can. A provider can record a no-show, and repeated no-shows may lead to suspension.

5.2 Tell the provider about anything that affects whether a treatment is safe for you, such as allergies or skin conditions.

5.3 Appearing in content is the purpose of a Luvlee place. By confirming a place, you agree that the provider may photograph and film you during the treatment and use that content to promote their business, on their own channels, for the purpose described in the listing.

5.4 Before the treatment you may agree other limits with the provider directly, for example not showing your face. Providers must keep to what was agreed.

5.5 A provider asks for photos with an application only when the listing says so. Those photos are seen only by you and that provider, and are deleted when either account is deleted.

6. Conduct, reports, blocking and reviews

6.1 We have no tolerance for objectionable content or abusive users. You must not post or send anything that is offensive, harassing, threatening, discriminatory, sexual, misleading or unlawful, or that infringes someone else's rights.

6.2 Listings, reviews, bios, names and cancellation reasons are checked for offensive words before they are saved. Text that fails the check is not posted.

6.3 You can report a listing or a person from inside the app, and later a review. We review reports within 2 business days and may remove content, or suspend or remove the account responsible. The person reported is not told who reported them.

6.4 A Luvlee can block a provider. Once the app allows it, a provider can block a Luvlee. Blocking hides each from the other and closes any applications still waiting for a reply between you. Places already confirmed are not affected. The person blocked is not told. You can unblock them later.

6.5 After a completed treatment, each side may leave one review of the other. Reviews must be honest and based on your own experience. We may remove a review that breaks these Terms, but we do not remove reviews only because they are negative.

6.6 You keep ownership of what you post. You give us a licence to show it in Luvlee and on luvlee.club so the service can work.

7. Suspension and removal

7.1 We may suspend an account while we look into a concern, and remove an account that breaks these Terms or puts others at risk.

7.2 While a provider is suspended, their listings are hidden and their pending applications and upcoming places are cancelled. When a Luvlee is suspended or removed, their upcoming places are cancelled. The other side is told in the app.

8. Deleting your account, fees, liability and changes

8.1 You can delete your account at any time in the app (Profile, then Delete account), or at luvlee.club/delete-account. If you cannot sign in, email support@luvlee.club from the email address on your account.

8.2 Deleting your account removes your account, profile, photos, listings, applications, places and reviews. Pending applications and upcoming places are cancelled and the other side is told. Some records are kept for a limited time, as our Privacy Policy explains.

8.3 Luvlee is free to use during the testing period and the pilot. We will give notice before introducing any fee.

8.4 Nothing in these Terms excludes or limits rights you have under the Australian Consumer Law that cannot be excluded. Otherwise, and as far as the law allows, we are not liable for the treatment a provider gives, for what providers or Luvlees do, or for any loss arising from a place that is cancelled, missed or lapses.

8.5 We may change these Terms. We will tell you in the app before a change applies, and ask you to accept the new version before you post again. The version you accepted and when are recorded.

8.6 Suburb data incorporates or is developed using G-NAF © Geoscape Australia, licensed by the Commonwealth of Australia under the Open G-NAF End User Licence Agreement.

8.7 These Terms are governed by the law of New South Wales.

8.8 Questions: support@luvlee.club.