Privacy Policy
Version 0.3, for the testing period. This policy has not yet been reviewed by a lawyer and will be updated before Luvlee opens to the public.
1. Who we are and what this covers
1.1 Luvlee is operated by Algy Pty Ltd (ABN 81 092 812 354), "we" or "us". This policy explains what personal information we collect through the Luvlee app and luvlee.club, why, who sees it, how long we keep it and what you can do about it.
1.2 It covers providers, Luvlees, people who leave an email address to hear when Luvlee opens in their state, and people browsing without an account.
1.3 We handle personal information in line with the Privacy Act 1988 and the Australian Privacy Principles.
2. What we collect
| Who | What we collect |
|---|---|
| Everyone with an account | Email address, password (stored scrambled, never readable), mobile number, account type, the version of the Terms you accepted and when |
| Providers | First and last name, role, business name, ABN, provider type, premises address, suburb, state and postcode, business phone, website and social media links, bio, premises and portfolio photos, listings, and later opening hours |
| Providers, for approval | Photo ID. The photo is deleted once we decide on the application. If approved, we keep a record of the check: the type of ID, the issuer, the name, date of birth, expiry and last 4 characters read from it, and who checked it |
| Luvlees | Name, home suburb, state and postcode, bio, profile photo, Instagram and TikTok names, your applications and places, and any photos a listing asks you to send with an application |
| Both | Reviews you write and receive, cancellation reasons, no-shows, the people you block, reports you make (with the reason and any note you add), and notifications we send you |
| People not yet able to join | Email address, the state taken from the suburb you picked, and when you agreed to be emailed |
| Anyone who emails us | Your email address and what you write |
| Everyone | Basic technical information our service providers log when the app talks to our servers, such as IP address, device type and time |
We do not collect payment details. We do not sell personal information.
3. How we use it and who sees it
3.1 We use personal information to run Luvlee: to create and secure accounts, review provider applications, show listings, match Luvlees with providers, send notifications, deal with reports and support requests, and keep the service safe and lawful.
3.2 Anyone, including people without an account, can see a provider's public profile: business or display name, suburb, bio, links, photos and listings. A provider's full name, address and phone are not public.
3.3 When a place is confirmed, the Luvlee sees the provider's business name, contact name, phone and address, and the provider sees the Luvlee's name and phone. Email addresses are never shown to other users.
3.4 Photos sent with an application are seen only by you and the provider who posted that listing. Our admins cannot see them.
3.5 Our admins see what they need to review provider applications, deal with reports and support users. When you report something, the admin sees your name, the reason and your note. The person reported is not told who reported them. Every admin action is logged.
3.6 If you block someone, they are not told. Blocking hides each of you from the other in the app.
3.7 We may disclose information where the law requires it, or to deal with a serious threat to someone's safety.
4. Location
4.1 Luvlee shows listings by distance from a suburb. You can type a suburb, or tap "Current location".
4.2 With Current location, your phone reads its position once and asks our server for the suburbs in a fixed area around you, about 80 km across (larger where suburbs are sparse). Your phone then picks the nearest suburb itself. Your exact position is never sent or stored. The area requested shows roughly where you are and may appear in our service provider's request logs.
4.3 Distances are measured between suburb centres. We never track your location in the background.
5. Service providers and where information is stored
| Service | What it does for Luvlee | Where |
|---|---|---|
| Supabase | Database, sign-in, photo storage, and the account deletion service | Data stored in Sydney, Australia. Supabase Pte. Ltd. is in Singapore, and the account deletion service may run outside Australia |
| Google Workspace (Gmail) | Sends sign-in and password emails, and receives email sent to support@luvlee.club | Global |
| Cloudflare | Hosts luvlee.club and its domain | Global |
| Expo | Builds and updates the app | United States |
| Apple and Google | Distribute the app through their stores | Global |
| Australian Business Register | Checks a provider's ABN (when this check is switched on) | Australia |
We will add an email service and a text message service before we use them, and update this table first. These providers handle information only to provide their service to us. Some store or process it outside Australia.
6. How long we keep it, and deleting your account
6.1 You can delete your account at any time in the app (Profile, then Delete account), or at luvlee.club/delete-account. If you cannot sign in, email support@luvlee.club from the email address on your account.
6.2 Deleting your account removes your account, profile, photos, listings, applications, places, reviews, blocks and notifications.
6.3 What we keep after deletion, and why:
| Record | Kept for | Why |
|---|---|---|
| Provider ID check record (not the ID photo) | 2 years after the account is deleted | Fraud prevention and legal claims |
| Reports and admin actions about you or made by you, including report notes | 2 years after the account is deleted | Safety and handling repeat abuse |
| Server logs held by our service providers | As their settings allow | Security |
6.4 An account left without a profile, because sign-up stopped part-way, is deleted after 30 days. A provider application started but never submitted is deleted after 12 months, with notice first.
6.5 Email addresses left by people waiting for their state to open are deleted once we send the launch email for that state.
7. Emails, your rights and contact
7.1 We email you about your account, for example sign-in and password emails, and later about your places. These messages contain no offers.
7.2 If you leave your email to hear when Luvlee opens in your state, we use it only for that one notice. We never use it for offers or news.
7.3 You can ask to see or correct the personal information we hold about you, or complain about how we handled it, by emailing support@luvlee.club. We will reply within 30 days. If you are not satisfied, you can complain to the Office of the Australian Information Commissioner at oaic.gov.au.
7.4 If a data breach is likely to cause you serious harm, we will tell you and the Information Commissioner as the law requires.
7.5 Luvlee is only for people aged 18 and over. We do not knowingly collect information from anyone younger.
7.6 We may update this policy. We will tell you in the app about significant changes.